Starting this Thursday, Bandec customers are experiencing delays in processing payments and electronic transfers through key platforms such as Transfermóvil, Enzona, POS terminals, and ATMs. This was reported by the bank itself in a statement released through official channels.
The bank is working on solutions
According to the entity, technical actions are already being carried out to restore service stability as soon as possible. "We apologize for any inconvenience this may cause," reads the notice, which was shared amid growing concern.cupuser reaction due to recurring failures in the Cuban banking system's digital services.
Bandec Kiosk, an option that is still active
While the situation is resolved, the bank encourages users to take advantage of its Kiosco Bandec digital platform. This electronic payment channel allows for fast and secure transactions from any device with an internet connection.
At Kiosco Bandec, users can check their balance, verify transactions in real time, and receive instant alerts about each transaction. The tool, accessible at https://kiosco.bandec.cu/, is designed to simplify the financial lives of those who opt for electronic payments.
For questions or assistance, Bandec has enabled the email [email protected], in addition to its network of branches throughout the country.
Enzona has already restored its services
Meanwhile, the e-commerce platform Enzona announced that its system is now operational. "We are pleased to inform you that our platform services have been restored," they stated on their social media channels, where they also apologized for any inconvenience caused.
To stay informed, users can follow Enzona's official channels both on Facebook as in Twitter.
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