At approximately 8:00 a.m. today, May 14, the Cuban Telecommunications Company (ETECSA) reported a mobile service outage affecting calls and internet data. More details to follow.
New update at 10:30 AM today:
"Mobile data services are beginning to return to normal. However, high levels of congestion are being perceived for making voice calls and sending text messages. Work continues to fully restore services," they state.
The Cuban Telecommunications Company SA (ETECSA) confirmed today a mobile network service interruption which is affecting numerous users across the country in the morning hours, around 8:00 AM.
According to release official, has been identified a systems failure that impacts both voice and mobile data services, especially in certain numberings.
While the problem is being diagnosed and resolved promptly, the company urged customers to stay informed through its official channels.
This interruption adds to a series of recurring failures that have affected the ETECSA network in recent months.
Social media users report constant drops in mobile internet service, call connection delays, and stability issues that make it difficult to use digital platforms and messaging apps.
On problems connectivity with ETECSA They are a frequent source of complaints among customers, who highlight the lack of stability and slowness of the service, especially during peak hours.
In addition, unplanned outages and the lack of prior information about these interruptions increases citizen discontent.
ETECSA has not yet provided an estimate on the full restoration of services, but assures that specialists work around the clock to resolve the situation. We'll continue to monitor this information and will report it in this post when it's restored.
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4 comments
Can someone trained, informed, educated, and truly Cuban please tell me why the internet connection in Cotorro, Havana is so depressing? A 37mb file takes 20 to 30 minutes, and once it told me there were 17 days left to finish the download. I can't see the difference between 2G and 4G. YouTube is to die for, the videos stop, and don't even talk about downloading apps... I appreciate your response.
What will happen then to people who received top-ups from abroad? What about the 30-day benefit?
In Playa Girón, there has been no landline telephone service, Wi-Fi or 11G internet service since Sunday, May 4, Mother's Day. Why do they exclude it as not being affected? It has only arrived at times in very limited quantities.
ETECSA always has a justification, but when it comes to working with quality, because the connection, as it can be said in all words, is useless, the only thing they do is steal users' data, going around and not connecting.