Cuban Post responds to complaints about long delays in the delivery of packages from abroad.

Medicines, food, and essential items remain held, presumably due to a lack of fuel.

Just a few days ago, several entities affiliated with Correos de Cuba were awarded the Vanguardia flag, some of them for the third consecutive year. Meanwhile, customer complaints persist, especially those related to receiving packages from abroad.

User complaints are piling up on the official Cuban Post Office website. What used to be resolved in days now takes weeks or even months.

The reason, according to the state-owned company, is a lack of fuel. However, this explanation has not calmed those who are urgently awaiting packages sent from abroad containing medicines, food, and basic goods.

Several users report that their shipments have been waiting at the sorting center for more than 15 days, especially in provinces such as Villa Clara and Pinar del Río.

In some cases, such as a package destined for elderly patients, the contents include sensitive medications that could be damaged if not delivered in a timely manner. “They are both 72 years old and sick,” wrote one user, “and the medications are still being held.”

Correos de Cuba has responded with a nearly identical message to all the complaints: "The delay in routing the shipment to its final destination is linked to the country's fuel shortage, a situation that is causing us considerable delays."

Despite the "inconvenience caused," they offer no concrete deadlines or alternatives.

For the parade yes, to deliver the packages no

What most irritates many commuters is the contradiction between this alleged transportation crisis and other events, such as the massive mobilization of resources observed to ensure the May Day parade.

Dozens of buses and trucks were deployed to transport people, posters, flowers, and loudspeakers. However, there is no fuel for medicines and food.

A user asked how much longer she should wait for a package sent from Germany, dispatched since April 18 and still not registered in the Cuban system. The response was that they couldn't guarantee its arrival in the country because they didn't have "physical evidence."

In another case, a container that arrived in Cuba on March 1st has remained unprocessed since the 11th of the same month. Almost two months have passed, and it has still not been touched.

Although some ask if there are specific days or times for deliveries to their provinces, the official response is always the same: it all depends on the fuel.

And when there's no answer, they're asked to call a series of phone numbers or write to emails that, according to several comments on social media, rarely respond with clear solutions.

In a context of accelerated inflation, widespread shortages, and daily power outages, the slowness of parcel delivery services only exacerbates the frustration of those who depend on these deliveries to survive. The fact that the government mobilizes resources for public events but not for the transport of medicines further fuels discontent.