In recent weeks, discontent over the new mobile service prices in Cuba has been evident. The state-owned company is working hard to calm the prevailing discontent with a communications campaign that inspires calm.Etecsa is trying to move forward with its new rates, while thousands of users on social networks have massively expressed their concern.cupaction due to the economic impact that these imply, especially in the midst of the inflationary crisis that the country is going through.
In this scenario, many expect some kind of gesture from the state-owned telecommunications company.
Prices remain unchanged on some plans
Etecsa announced that its voice plans will maintain their previous prices. This means that the rates for minute packages remain the same:
- 5 minutes for 37.50 CUP
- 10 minutes for 72.50 CUP
- 15 minutes for 105.00 CUP
- 25 minutes for 162.50 CUP
- 40 minutes for 250.00 CUP
The company reminded that these plans can be purchased in national currency (CUP) through three channels: the Transfermóvil app, the Online Services on its website, and commercial offices throughout the country.
A way to save principal balance
Etecsa emphasized that using these plans allows you to save on your cell phone's main balance, which tends to run out quickly with per-second rates.
By purchasing these packages, users avoid this direct consumption and can better plan their calls.
Through the hashtag #EtecsaConCuba, the company seeks to reinforce its image of customer service, although complaints about other rates—such as mobile data—continue to be a source of tension.
Keep reading on Directorio Noticias
Follow our channels WhatsApp, Telegram y Facebook.
Important information from CADECA regarding the sale of dollars and other currencies in Cuba - The Cuban peso continues to fall: see how much the USD, EUR and MLC us
- The Central Bank of Cuba reports: new option in Transfermóvil for QR payments
Let us know what you think:
19 comments
What really bothers me is the restriction that you can only top up 360 pesos per month. Not 500 or 600, not 1000, just 360. That's ridiculous and incredibly disrespectful.
Please come up with a solution to this conflict you've created to annoy the people who study, work, and defend their country. If you're incompetent at resolving this dilemma, then give the position to people who are gifted.
It's incredible how they increasingly abuse Cubans. The state itself is destroying the people. Don't be scared if another June 11th happens again. How is it possible that you can only recharge once a month, and only 360 filthy pesos? We have to collect signatures or do something because if we continue like this, the same thing will happen as happened with prices, or dollars, or everything that is happening right now. Fight for Cuban rights, which have been taken from us.
It's a shame that they maintain this position, for the people nothing, it means nothing anymore, our salary, but at the same time I am enriching the one who is sent balance that for 1000 pesos, gives me a 6 ghb top-up, at home I don't have a landline, I work for the state, with my phone all the time, with my ghb, work is over because of my phone because my salary is 4100 and first you have to eat
The packages are sold out very quickly, they should have left them in 30 days, I don't know why when you realize you have nothing.
A good question. You say that only messages that are respectful of the topic are allowed. Do you think that these measures are being respectful of the people?
They keep pointing their finger at the population… they haven't done anything to help the common people… and ETECSA says in a publication that in this short period of time they have noticed an (economic) improvement according to them… what cynicism!!!…
But what a face they have, like they're better than some 🤬 I don't know, I hope no one asks for an international recharge, they're some 🤬🤬🤬🤬🤬🤬
Well what they don't say is that when you recharge with the 360 CUP You get the combo packages and you run out of voice minutes. You can't buy the ones they're promoting. So when you run out of MB, minutes, and text messages, you're cut off from communication. I'm talking about those of us who are trying to survive on our salaries and pensions. The poor, ordinary Cubans who, unfortunately, no one cares about anymore.
In the end, the connection is slower and the packages last less, instead of fixing everything, they only present more scams to get the little money that Cubans have.
Oh, ETECSA, one day justice will be done and you will be destroyed like all those who abuse the people.
They're trying every way to scam the population by organizing these "conferences" with their damn tricks. IT'S NOT ABOUT WHICH PACKAGE IS BETTER OR WORSE. DON'T BE AMBITIOUS, STUPID, OR IGNORANT. IT'S THE PRECISE PRODUCT! WHAT YOU HAVE TO DO IS HUNT THEM DOWN ONE BY ONE AND WIPE THEM OFF THE MAP!
ATTE: THE CUBAN PEOPLE
Yesterday, June 21st, I couldn't connect and when I checked, ETECSA had taken everything I had accumulated in data, voice and messaging, apparently I understood wrong or didn't explain well, that these plans, bought with my money and therefore my property, do not apply the 35 days of validity, what an abuse to take away from the population, me who am retired, everything saved and accumulated!!! I have never been able to understand that the plans that one buys and that are their property have an expiration date. It is not enough for ETECSA that they are paid for in advance, they also expropriate them within the period they dictate. It is an injustice, I am writing it everywhere and I do not receive any comments, much less the return of what was stolen... I will continue waiting
I completely agree with you, it's an injustice, it shouldn't be like this. If I bought a package and after 35 days I have minutes and data left, it shouldn't expire because I bought it and it's money I lose.
ETECSA BELIEVES THAT IT HAS BENEFITED THE POPULATION WITH A DATA PACKAGE OF 1200.00, WELL THAT IS NOT A MINIMUM WAGE FOR CUBANS AND WHAT CAN WE SAY ABOUT RETIREES WHO WITH ONLY 1528.00 HAVE TO TRY TO BUY THE MINIMUM SO AS NOT TO DIE OF HUNGER
What should be done is to put WI-FI at home and mobile data on the street and charge a fee like electricity and water.
I wish someone could hear you.
They still do not take into account the rest of the population, 1200 CUP It's very expensive for retirees, housewives, and adolescent students. Nothing justifies what they're doing. It's not the people's fault that they haven't used the money for technological development. Every company must accumulate its profits for technological obsolescence...
The leaders of ETECSA and those who support them remain untouched and are completely unaware of the Cuban reality regarding the income and needs of the people who do not even have the means to survive, going hungry because their income is insufficient. Those who do not receive remittances have a very bad time. It seems that a fictitious economy has been set up based on generalized income in foreign currency, forgetting about the population that does not receive it. Remember that Cuba should be for Cubans and should be thought of as a country but more as a people who are the ones who suffer the different atrocities that are committed.