The entity confirms that the changes will take place starting this Sunday.
The financial institution has announced that technical adjustments will be made next Sunday that will temporarily affect the availability of some services.
Customers should be aware that ATM use will be restricted throughout the country during that time.
Services affected by update
Banco Metropolitano SA confirmed that on May 18, 2025 Technological changes will be implemented that will partially restrict the operation of its ATM network. The measure is part of maintenance and system improvement processes.
The bank recommended that users take precautions and, if they have any questions or concerns, contact them through official social media channels or by calling the Telebanca customer service center.
Available service channels
Profiles are available on Telegram and WhatsApp as @BanmetCuba, and on Facebook as @BanmetCubaOficial. You can also call 7858-3535 and 7866-0606 for direct consultations with Telebanca staff.
The bank asked for understanding for any inconvenience these adjustments may cause and reiterated that this is a planned improvement to ensure the quality of service to its customers.
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12 comments
I was a registered nurse in 1973. I retired in 2013 under the old law. What I earn is 1628 pesos. I believe that retired health workers should take this into account. In addition, I was fulfilling an internationalist mission in Venezuela, since we participated in this work of the Revolution, even though it is such a demanding career.
You should have stayed in Venezuela and you would have been better off.
Every day it is more difficult to pay at the ATMs. The workers of this country need that money for their expenses. Months go by and we cannot get paid, so let's buy food. Please, we want a solution. We work hard in the end, nothing happens. The ATM works.
The problem with ATMs is very simple, it requires maintenance. The other thing is that ATMs should have money 24 hours a day, like having a man at each ATM to take care of them because there are many people who mistreat these devices that are very important to the population. In addition, there should be a person who controls the queue at the ATMs. Many people do not respect the person who is withdrawing money and are on top of that person and that is how chaos ensues and there are more delays, but since nobody cares about anything and they like that Cubans have a hard time, it is the pure truth.
What ATMs are they talking about, we are still in the same boat.
In reality, the bank, instead of supporting the network, should replace the old machinery that the country currently has as an ATM, preocupWe are concerned about the cash issue that is currently a serious crisis and, without any deception, business owners are not accepting transfers.
Good morning, don't worry.cupIn fact, there is no ATM that works, much less with money.
What ATM are we talking about? If there are 10 ATMs in operation in the country, that's a lot. You know how you have to walk any day of the week to have cash in your hands. Well, to top it off, on May 18th. 2025 I walked from Monaco and all along the 10 de Octubre road looking for an ATM to get money and nothing and I walked to Havana and it's not the first time and it's any day and when I find it it's a belt. They're for money and it's better to be without it, I assure you, it's disrespectful in this country to talk about ATMs.
Good morning… There is a report so to speak or a note from the Bank that as of Sunday, May 18th of this year 2025 The cages will be under maintenance and I think if I understand correctly it will take several days, because apparently it is not a simple maintenance... it came out on Cuba debate
How disrespectful to talk about ATMs lol
What ATMs? If they're all broken and the ones that work don't have any money, please, what are you talking about?
What ATM in the country has any money on a Sunday? That's a joke!!!