Complaint to Cuban Customs? This is the way.

The General Customs Office of the Republic has announced an official channel for those wishing to file complaints with its entity. 

In Facebook groups they are quite common.uneThere are complaints about Cuban Customs, mostly due to problems with luggage going to the island. 

For example, recently, in one of those spaces, a person expressed his indignation by recounting that, while preparing to travel to Guyana with 4 thousand dollars—2 thousand hidden in the false bottom of a backpack and another 2 thousand in a belt inside his pants—he was confiscated by authorities at Terminal XNUMX of José Martí Airport. 

Despite having filed a formal complaint, ensuresThis request was denied. The victim described the situation as a robbery in plain sight and expressed her need to contact a lawyer and a prosecutor to pursue charges.

Contact Cuban Customs

For events like this, Cuban Customs has provided users with a means of communication. This is the message they have officially disseminated: 

Via the email address of the Department of Population Services of the General Customs Office of the Republic: [email protected], you can express your:

• Concerns
• Questions
• Suggestions
• Complaints
• Comments
• Or let us know about any other incidents you wish to report.

“We work for excellence in service,” they specified.

Cuban Customs Resolutions

Among the latest resolutions of the Cuban Customs is the extension, until September 30, 2025, of the tariff benefits that allow the non-commercial importation of food, toiletries, and medicines, whether carried by passengers or by shipments. Travelers can take advantage of these measures to bring essential goods into the island free of charge.