After the announcement of the start of the Domestic Power Generation Census in Havana last March, several users are reporting problems accessing appointments to purchase fuel.
User J. Hernández made this clear in a Cimex post: “I still don’t understand how they’re making calls to the power plants if it’s been 11 days since I registered the plant at my Commercial Office and I still haven’t been able to enter the Waiting Room and Ticket doesn’t know how to respond to this problem, they have their cell phones turned off, they don’t answer the landline.”
The Cuban booking platform, Ticket, responded: "You can write to us on our website's messenger and you will be assisted." However, the complaints continue to be repeated on the official channel of the Cuban corporation.
Domestic Power Plant Census in Havana
The Domestic Power Plant Census began in the Cuban capital on March 31st. According to information provided by Ticket, customers who have completed the registration process at the commercial offices of the Havana Electric Company and have completed the established seven-day period can access the platform and search for the "Power Plant Fuel Sales" service.
Service centers enabled in Havana:
- 5th and 112th
- Mall
- Lagueruela
- 23 and 24
- Acapulco
- Coyula
- The Efficient
- G and 25
- ON The Sea
- Infanta and Saint Raphael
- L and 17
- In the mountain
- ON Almendares
- Little Giant
- Tropicana
- Brawl
Instructions for purchasing fuel by Ticket
- Customers must access the virtual waiting room and provide the requested information.
- Customers may only register one waiting room in their name.
Contact channels for questions or incidents:
- By telephone (lune(Friday, 8:30 AM to 4:00 PM):
42299389 or 42299391
59964879 - E-mail: [email protected]
- Facebook: @ticketXetid
- Telegram: https://t.me/xetid_ticket
Platform update:
- Apps: https://www.apklis.cu/application/cu.xetid.ticket
- Ticket Channel on Telegram: https://t.me/xetid_ticket
- Web and iOS: https://ticket.xutil.net
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Let us know what you think:
5 comments
Good afternoon, I need you to explain to me why if I registered a power plant on April 3 and they told me to wait a week to get the appointment until the date it won't let me register, it tells me that the ID is not valid and nobody can give me an explanation of what is happening in the electric company, they tell me that they already passed the number and the colleagues of the application say that they don't have it and then who solves the problem, thank you
It's incredible what we see in this country: they make sense for power plants in places where blackouts are almost non-existent and they apologize when they schedule them, and where there are streetlights, the issue is not discussed and there is no gasoline for pedestrians.
I don't understand, only those in Havana and the other provinces that affect electricity the most don't give gasoline.
is that people have to install the new version of Ticket, the old one doesn't work, it happened to me but luckily I immediately thought of uninstalling the old application and installing the new one that I downloaded via apklis and everything worked perfectly. I wrote down the LuneThey notified me of my appointment the following Wednesday. Only two days left to buy.
I don't know if it was due to luck, I signed up and applied for a ticket a week later and 2 days later they were already sending me the SMS to pick up my fuel.