ASISTUR is a Cuban commercial company in the insurance and financial services sector.
Below we show you everything you need to know to manage insurance with ASISTUR, including insurance for traveling abroad, or for coming to Cuba, if you are abroad:
-The documents required to purchase travel insurance abroad are: A valid ID and travel information (departure date, return date)
-The opening hours at ASISTUR are: LuneSaturday Friday, 9:00 am-3:00 pm
-You can buy/acquire travel insurance to Cuba: On the official website http://www.asistur.cu/segurosin/directos.php or you can write to the email: [email protected]
-How much does travel insurance to Cuba cost? Travel insurance to Cuba costs USD 3.00 per day. If you plan to engage in high-risk activities or are 70 years of age or older, you must pay an additional USD 2.00 per day.
-What coverage does travel insurance to Cuba provide?
- Medical expenses due to illness and accident: 25000 USD
- Repatriation and evacuation: 7000 USD
-If the customer is 70 years old or older: Please note that this age is considered high risk, and therefore must pay a total of $5.00 per day.
-If you are in Cuba and want to book travel insurance for someone coming here: You can visit the link http://www.asistur.cu/segurosin/directos.php with the traveler's information. Enter your email address on the form so you'll receive a reservation notification with all the details. You must then pay for the reservation at the ASISTUR offices.
-To receive medical assistance in Cuba through your travel insurance: You must have the contact information of the agency/company that sold you the insurance. Contact them, and they will immediately coordinate the necessary actions with ASISTUR. If you cannot reach them, call ASISTUR at (53 7) 866 8527, 8339, or 8920, or write to: [email protected]
-A Cuban abroad can receive medical assistance outside of Cuba through his Cuban travel insurance: You must contact ASISTUR by phone at (+53) 7866 8527, 8339 or 8920 or write to the email [email protected], accurately communicating where you can be reached. ASISTUR will assist you by intervening with your local service provider.
-Travel insurance abroad (SAVE) with a guarantee of assistance during your stay: The amount depends on the duration of the trip (2.50 CUC / day).
[su_table responsive=»yes»]| Description of insurance assistance | Price in euros |
Medical expenses
| 30,000 10,000 |
| Dental expenses | 150,00 |
| Repatriation and/or transfer of injured or sick persons | 10,000 |
| Hotel expenses for convalescence | 700,00 |
| Luggage location | Included |
| Loss of travel documents | 150,00 |
| Personal civil liability | 15,000 |
| advance funds | 500,00 |
| Transmission of urgent messages | Included |
ASISTUR has its Head Office in Havana:
Address: Prado No. 208 between Trocadero and Colón, Old Havana, Havana.
Tel: (53 7) 866 4499
Fax: (53 7) 866 8087
ALARM CENTER: (53 7) 866 8527, 8339 and 8920
The rest of the ASISTUR Offices in Cuba:
Matanzas (Varadero)
Address: 30th Street and 1st Avenue No. 103
Fax: (53 45) 66-7277
Ciego de Avila
Villa Azul
Address: Block 15 Apt 250
Highway to Cayo Guillermo Km 1 and a half
Cayo Coco
Fax: (53 33) 30-8150
Holguin
Hotel Pernik (lobby)
Address: Jorge Dimitrov Avenue and Revolution Square
Holguín City
Fax: (53 24) 47-1580
Casa Particular in Santiago de Cuba
Hotel Casagranda, Heredia Street No. 201 between San Félix and San Pedro (in front of Céspedes Park)
Fax: (53 22) 68-6128
ASISTUR's official website address: http://www.asistur.cu/
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5 comments
It's impossible to contact Vianey by phone. They don't answer the phones. What a terrible job.
In the middle of Covid, no one answers the phone. I've called every phone I've seen all week. And nothing.
Good evening. Kind regards. Please help me purchase insurance for two people from Medellin, Colombia. We're traveling on January 2th and returning on February 30th. We'll be in Varadero for two nights and in Havana for five nights. We'll be attending the 6 Pedagogy event. Is that possible? Thank you, and have a nice evening.
ps: our names are:
David Palacio Zapata (seventh-semester architecture student at the National University, Medellin campus)
Gustavo Bedoya Escobar (retired teacher and currently active in teaching) has participated in 8 pedagogy events in Havana.
Hello,
Thank you for contacting us.
We recommend that you contact the relevant entity, about which we provide information in the text: "You can purchase/acquire travel insurance to Cuba: On the official website http://www.asistur.cu/segurosin/directos.php or you can write to the email: [email protected]»
Please accept our cordial greetings.
Very complete information, just note the email to request medical assistance from Asistur, whether from Cuba or from abroad. [email protected] This works 24 hours
The email [email protected] It is only for purchasing inquiries, and is only attended to on business days and hours.
Highly recommended to contact preferably by email [email protected], phones tend to get congested.
Thanks for your clarification 🙂